• Austin City Skyline
  • Accessible Transportation Specialist

    The Accessible Transportation Specialist reports directly to the Director, Systemwide Accessibility. This position assist in the formulation and implementation of programs to ensure and improve the accessibility for passengers with disabilities and senior citizens as part of Capital Metro’s service provisions in compliance with the Department of Transportation regulations for the Americans with Disabilities Act (ADA) Title II. This position is responsible for managing customer complaints, reasonable modification procedures and monitoring agency plans, programs, reviews, and audits in compliance with the Federal Transit Administration (FTA) ADA provisions and requirements. Serves as an in-house advisor and consultant to Capital Metro departments on all accessibility-related issues and regulations, providing updates to policies and activities as needed. This position is the community liaison for persons with disabilities/older adults and the technical advisor for the board-appointed Access Advisory Committee.
    •Bachelor’s degree in Social Sciences, public administration, planning, vocational rehabilitation or related field. Related experience may substitute for educational requirements on a year for year basis.
    •Four (4) years’ experience working with management and oversight of programs for persons with disabilities, senior citizens, or working for ADA advocacy in the community. Experience with transportation programs preferred.
    •Two (2) year of progressively responsible experience in dealing with community relations, including research and drafting responses to the public.
    •Experience in interpreting and applying federal and state transportation and accessibility regulations
    •Strong computer skills, including experience using email, word-processing, spreadsheet, and database software. 
    Knowledge, Skills and Abilities:
    •Excellent oral, written and interpersonal communication skills.
    •Ability to work with diverse populations including staff at all levels of he agency.
    •Good organizational development, planning, problem solving and strategic management skills.
    •Ability to produce professional documents
    •Ability to work flexible hours, evening and weekends when necessary.
    •Ability to establish and maintain effective working relations with a diverse population.
    •Analytic skills in evaluating programs and services and sound judgment in identifying options and solutions for problem solving.
    •Knowledge of the ADA laws and regulations as well as interaction with labor laws to ensure compliance.
    •Ability to interpret the laws, legal opinions, and regulations for ADA and other relevant laws for necessary problem solving.
    Capital Metro is deeply committed to building a workplace where inclusion is not only valued but prioritized. We are proud to be an equal opportunity employer and committed to creating a welcoming and diverse environment. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, pregnancy, age, or any other protected characteristic as outlined by federal, state or local laws. Capital Metro makes hiring decisions based solely on qualifications, merit, and organization needs at the time.

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