• Austin City Skyline
  • Public Safety Ambassador

    Are you passionate about engaging with the community and community safety?  Capital Metro is seeking a great Public Safety Ambassador.  

    The Public Safety Ambassador reports directly to the Public Safety Supervisor. This position will provide a visible presence on the Capital Metropolitan Transit System and at Capital Metro facilities.  This position will help ensure a safe and welcoming environment for customers, visitors, and staff. This position will also provide information and directions to patrons and be an informational conduit to the Capital Metro Operations Center, other Capital Metro departments, and to first responders; as well as assist with various safety and security operations as part of their daily activities while working as first line customer service Ambassadors.

    • High school diploma or GED
    • Two (2) years’ experience providing high level customer service to a diverse customer base.
    • Must maintain a valid Texas driver’s license.
    • Experience as an armed or unarmed security guard, law enforcement officer, or equivalent position within the military preferred but not required.

    Knowledge, Skills and Abilities: 
    • Knowledge of National Incident Management System and/or Incident Command System.
    Basic computer skills and familiarity with Microsoft Office Suite.
    • Ability to work in a team environment, partnering well with employees, management, users, vendors, contractors and undertake duties and tasks as assigned without requiring close supervision.
    • Highly effective oral, written, and interpersonal communication skills
    • Ability to meet established deadlines, populate spreadsheets and write detailed reports.
    • Ability to effectively communicate with various individuals with wide ranging levels of education and abilities.
    • Ability to stand, walk or travel 90% of the work shift when required.
    • Ability to work varying shifts, days, nights, weekends, and holidays.
    • Ability to safely operate a motor vehicle.
    • Ability to learn and apply de-escalation, anti-bias, problem solving, security/safety awareness trainings, and other training related to the skills needed to perform successfully.

    Capital Metro is deeply committed to building a workplace where inclusion is not only valued but prioritized. We are proud to be an equal opportunity employer and committed to creating a welcoming and diverse environment. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, pregnancy, age, or any other protected characteristic as outlined by federal, state or local laws. Capital Metro makes hiring decisions based solely on qualifications, merit, and organization needs at the time.


    For more information and how to apply, visit: https://capmetro.csod.com/ux/ats/careersite/1/home/requisition/450?c=capmetro

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