As the Manager, Technical Product Management – Customer Experience, you’ll oversee product strategy, development, and performance for CapMetro’s tech systems. You’ll collaborate with stakeholders to understand customer needs and ensure our technology solutions deliver exceptional experiences. Your leadership will drive innovation and continuous improvement to enhance customer satisfaction.
WHO WE'RE LOOKING FOR
The Manager, Technical Product Management – Customer Experience reports to the Director, Product Management. This position is responsible for directing business and technical stakeholders in the product strategy, roadmap and prioritization, product development, and performance tracking and ongoing improvement of one or more business areas. This position will work closely with users and understand the business implications of CapMetro’s technology systems. This role will provide customer focused service and build positive and constructive relationships with stakeholders and customers, by understanding their needs, problems, and providing timely communication and service.
WHAT YOU'LL BE DOING
WHAT YOU BRING
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