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  • Client Services Coordinator

    Posted: 07/01/2024

    Reports To: ?Director of Clinical Services? 

    Education: Associate degree (bachelor's degree preferred)? 

    Relevant Work Experience: Minimum of 3-5 years' experience in administrative roles? 

    Schedule and Status: Monday - Friday (occasional evenings & weekends), Full-Time, Exempt, Hybrid Schedule (remote + coworking space)? 

    Salary: Competitive and Negotiable ? 


    Position Overview: The Client Services Coordinator is a full-time, exempt position reporting directly to the Director of Clinical Services. This role is essential in managing general communications on behalf of the Clinical Team, coordinating client care, managing client database, and providing administrative support to the SIMS Clinical Team to ensure the safety and care of all SIMS clients. This position is an integral part of the organization’s operations and is a very task-oriented and administrative role that serves as the first point of contact for our clients. The?Client Services Coordinator? ?is a full-time, salaried position and is accountable to the Chief Executive Officer for general stewardship of the mission of the SIMS Foundation.? 


    Job Responsibilities:? 

    • Serve as Clinical Team’s first point of contact for potential/existing clients, providers, general public, and community partners.? 

    • Respond to incoming communications (calls, texts, and emails) on behalf of the Clinical Department within 24-48 business hours.?? 

    • Serve as main point of contact for all client and provider inquiries related to SIMS’ Clinical policies and procedures.?? 

    • Promptly respond to reports of internal and external administrative issues, escalating to Lead Case Manager, Staff Clinician, or Director of Clinical Services as appropriate.? 

    • Provide support for providers using SIMS’ information system.? 

    • Review and respond to all client intake and consent forms within 24-48 business hours of receipt.? 

    • Initiate contact with potential/existing clients and providers related to client eligibility, enrollment, re-enrollment, reauthorization, scheduling, and care coordination matters.? 

    • Schedule and manage client enrollment/re-enrollment/reauthorization appointments with appropriate member(s) of SIMS Clinical Team.? 

    • Maintain SIMS Clinical Team calendar based on staff input.? 

    • Complete uncomplicated changes/updates to client and/or provider records in database as appropriate.? 

    • Support Clinical Team with routine contact of clients with expiring authorizations.? 

    • Collaborate with SIMS Operations Team to identify, reconcile, and correct claims issues with SIMS providers.? 

    • Address and resolve concerns/issues brought to Coordinator’s attention by clients, providers, and community partners, escalating to Director of Clinical Services as appropriate.? 


    Additional Responsibilities:? 

    • Attend all required SIMS Clinical and All-Staff meetings.? 

    • Provide feedback on the Clinical Team’s policies and procedures as appropriate.? 

    • Make routine trips to the store for supplies, bank, and post office as requested.? 

    • Assist Lead Case Manager with reporting requirements as requested.? 

    • Plan and manage logistics of SIMS Clinical Team meetings, training/workshops, and events.? 

    • Perform all other duties as assigned.? 



    • Education: Associate degree (bachelor's degree preferred)? 

    • Knowledge: Working knowledge of HIPAA requirements and best practices when managing clients’ Protected Health Information.? 

    • Experience: Minimum of 3-5 years' experience in administrative roles in healthcare field (behavioral healthcare preferred) providing administrative support to clients, network providers, and internal staff.? 

    • Skills:?? 

    • Proven ability to manage crisis situations calmly, escalating to Director of Clinical Services and/or CEO as appropriate.? 

    • Must be able to effectively and compassionately communicate with callers who may be experiencing emotional distress, while maintaining professionalism and empathy.? 

    • Must be able to effectively and compassionately communicate with callers who may be experiencing emotional distress, while maintaining professionalism and empathy.? 

    • Proven ability to thrive in a fast-paced, high-volume work environment.? 

    • Must possess exceptional attention to detail.? 

    • Demonstrated proficiency using computer applications, online resources, and other technologies.? 

    • Must possess strong verbal and written communication skills.? 

    • Must be able to work independently and be self-motivated.? 

    • Demonstrated understanding of non-profit systems and desire to contribute to a long-standing community organization preferred.? 


    Physical Requirements:? 

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.? 

    • Prolonged periods sitting at a desk and working on a computer.? 

    • Must be able to lift up to 25 pounds at times.? 

    • Ability to work off-shift hours when needed.? 


    Position description is for informational purposes and is not an exhaustive list of all responsibilities. Additional duties consistent with the responsibility level of this position may be assigned.? 


    Equal Opportunity Employment Statement:?? 

    The SIMS Foundation is committed to equal employment opportunity both in principle and in fact. All employment decisions including, without limitation, decisions regarding recruitment, selection, hiring, compensation, benefits, training, advancement, discipline, termination, layoff, return from layoff, and other terms, conditions and privileges of employment, are based on individual qualifications, without regard to race, color, religion, national origin, sex, age, disability, sexual orientation, marital status or any other status not listed here protected by law.? 


    To apply, send resume and cover letter to:? jobs@simsfoundation.org? ? 

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