Job Title: Program Coordinator – Espero Rutland
Program: Housing Services, Espero Rutland
Reports To: Espero Rutland Program Manager
FLSA Status: Non-Exempt/Full Time
COVID-19 Vaccine Required but subject to recognized exemptions
The Espero Rutland Program Coordinator is responsible for the daily operations of the program and support of staff, volunteers, and interns at Espero Rutland, a high-quality apartment community which is deeply affordable and intensely supportive for 171 individuals experiencing homelessness. This position is one of two coordinator positions on the team who serve in a team lead capacity. The Coordinator assists with submitting reports, monitoring data and documentation quality, training staff, and grant compliance. The Coordinator works closely with the Espero Rutland Program Manager in program planning, implementation of best practices for permanent supportive housing programs, and program evaluation.
This position also provides intensive case management services to adults that have experienced chronic homelessness, with an ultimate goal of stabilizing them in their housing situation. Direct service responsibilities include determination of eligibility for housing services; assessment of needs; intensive case management; supportive services
and referrals to appropriate agencies that can address program participants’ needs related to housing, income, and well-being.
Essential Duties & Responsibilities (inclusive but not exhaustive):
- Consistently interact with clients using person-centered and strength-based approach while maintaining professional boundaries.
- Collaborate with community partners to identify individuals who are experiencing homelessness.
- Conduct screenings and determine if individuals meet program eligibility requirements.
- Assist in housing identification, applications, move-ins, and housing sustainability.
- Provide comprehensive case management services for diverse populations living in poverty, including people with mental health and substance use disorders.
- Regularly meet with clients to assess needs and provide appropriate case management to address those needs linking clients to Caritas of Austin’s programs and other agency programs.
- Provide crisis intervention and support, as needed.
- Link clients to appropriate resources following any crises.
- Facilitate and coordinate access to mental health, substance use, and physical health services.
- Develop and monitor individual housing services plans with a general goal of housing stability.
- Once client is housed, 50% or more of meetings will be held within the client’s home or in a community space.
- Transport clients to agencies and services, as needed.
- Work with Program Manager in program development, monitoring, grant compliance, reporting, and performance management.
- Supervision of direct service staff, interns, and volunteers.
- Prepare regular reports as necessary for internal and funding source requirements.
- Management of client services budgets to ensure compliance with budget limits, and agency/funder fiscal policies and procedures.
- Work with Ending Community Homelessness Coalition (ECHO) on Coordinated Entry referral process for new clients.
- Assist in compiling and submitting check requests related to housing costs.
- May provide back-up support and on-call coverage, as needed.
- Work with internal and external partners to identify and secure safe, affordable housing for clients.
- Build relationships with other service providers that serve target population.
- As appropriate, work collaboratively with Caritas of Austin’s Employment Specialists to link clients to employment. Research and stay informed about other local employment resources.
- As appropriate, work collaboratively with Caritas of Austin’s Education Specialists to link clients to education programs. Research and stay informed about other educational resources.
- Be present and active in community-wide housing activities and committees.
- Regularly prepare and maintain accurate records and reports, following the Caritas of Austin’s Housing Services Department Documentation Guidelines.
- Work collaboratively with all components of Caritas of Austin services.
- Work with supervisor to create and implement a professional development plan.
- Perform other duties as assigned.
Required: Bachelors’ degree from an accredited college or university.
Preferred: Degree in social work, public health, counseling or other related fields in the area of human services is preferred
Preferred: Master’s degree from an accredited college or university in the area of human services. Including related fields of social work, psychology, public health and counseling.
Preferred: Licensure in LMSW, LPC or LCDC.
Required: Minimum 2 years working directly with low-income, diverse, and underserved populations in a social services agency.
Preferred: Past work in housing programs or with people experiencing homelessness; experience with crisis intervention. At least one year of supervisory and/or program administration experience.
Experience with internet, MS Office, various software, Excel spreadsheets, databases - HMIS (Homeless Management Information System) helpful.
Preferred – Bilingual proficiency (English and Spanish or other language)
Other: Must possess or be able to obtain a valid Texas driver's license within 30 days of employment.
- Base Salary Range: $44,145-$57,570.
- The salary offered will follow Caritas of Austin salary guidelines based on candidate's education and experience.
- Employer paid health, dental, vision, life, short-term disability, and long-term disability insurance for employees.
- 13 Paid Holidays per year.
- 20 days of accrued PTO in year one with increases up to 31 days per year.
- Retirement plan with employer match.
- Discounted Rates on Gold’s Gym and Legal Shield memberships.
- Mileage Reimbursement.
- Monthly Phone Stipend.
- Monthly Paid Parking for employees who office from Downtown Location.
Caritas of Austin is an equal opportunity employer, and all qualified applicants will receive consideration for employment
without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please apply here.