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  • Program Manager - Espero Rutland Housing Services

    Job Title: Program Manager
    Department: Programs
    Program: Housing Services, Espero Rutland
    Reports To: Deputy Director, Housing Services
    FLSA Status: Exempt/Full Time
    COVID-19 Vaccine Required but subject to recognized exemptions
     
    Position Summary
    The program manager leads and co-manages the daily operations, supervision, and implementation of best practices for the Housing Services Program and support services programming at Espero Rutland, a high-quality apartment community which is deeply affordable and intensely supportive for 171 individuals experiencing homelessness. The Housing Services Program serves individuals who have experienced chronic homelessness utilizing a harm reduction, person-centered, and Trauma-Informed approach. All Caritas programs follow the Housing First model, with the belief that all people should have access to housing and opportunities to build well-being. Caritas staff provide community-based services to clients throughout Austin/Travis County. 
     
    Essential Duties & Responsibilities (inclusive but not exhaustive):
    • Provide strong leadership within the program, Caritas and at the community level.
    • Work with Deputy Director and co-manager in program development, monitoring, goal setting and growth. 
    • Ensure program compliance with grant requirements. Assist in grant reporting and monitoring by funders.
    • Prepare and analyze program reports.
    • Management of complex budgets to ensure compliance with budget limits, and agency/funder fiscal policies and procedures.
    • Responsible for the day-to-day operations of programming.
    • Manage vendor relationships and community partnerships.
    • Oversee client grievance process.
    • Provide on-going support to property managers.
    • With input from the Deputy Director and co-manager, make decisions regarding hiring, performance evaluations, employee development, and disciplinary action.  
    • Develop, implement, and routinely update training protocol for case managers and other applicable positions.  
    • Review work schedules and delegate assignments appropriately.
    • Develop, implement, and oversee effective case management and support services.
    • Maintain effective and appropriate communication with all supervisees, staff, and community stakeholders.
    • Maintain regular supervision schedules and communication streams with staff.
    • Support case management staff in problem-solving, administrative duties, and crisis intervention.
    • Participate in agency and community planning and training.
    • Comply with administrative procedures, reporting, and record keeping policies.
    • Embrace Caritas values and lead by example.
    • Collaborate with other staff to ensure inter- and intra-departmental cooperation and coordination, especially bridging client transition from short term to long term services.
    • Work with supervisor to create and implement a professional development plan.
    Qualifications:
    Education
    • Required: Bachelor’s degree from an accredited college/university. Social work or related degree preferred.
    • Preferred: Master’s degree in social work, psychology, public health, counseling or other related fields in the area of human services from an accredited college or university.
    • Preferred: Licensure in LMSW, LCSW, LPC or LCDC.
    Experience
    • Required: MUST have minimum three (3) years management and supervisory experience.
    • Required: MUST have minimum three (3) years’ experience in the provision of client services e.g., case management experience, working with people experiencing homelessness or experience with Crisis Intervention.
    • Preferred: Experience working in supportive housing programs.
    Computer Skills
    • Experience with internet, MS Office, various software, excel spreadsheets, databases
      • HMIS (Homeless Management Information System) preferred
    Other
    • Bilingual in Spanish and/or ASL helpful
    Travel
    • Valid Texas driver’s license, ability to drive and have reliable transportation; traveling to multiple locations
    Salary/Benefits:
    • Base Salary Range: $51,570-$68,250
      • The salary offered will follow Caritas of Austin salary guidelines based on candidate's education and experience.
    • Employer paid health, dental, vision, life, short term disability, and long term disability insurance for employees.
    • 13 Paid Holidays per year.
    • 20 days of accrued PTO in year one with increases up to 31 days per year.
    • Retirement plan with employer match.
    • Discounted Rates on Gold’s Gym and Legal Shield memberships.
    • Mileage Reimbursement.
    • Monthly Phone Stipend.
    • Monthly Paid Parking for employees who office from Downtown Location.
     
    Caritas of Austin is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    Please apply here.

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