• Austin City Skyline
  • Community Engagement Team Coordinator

    WHO WE’RE LOOKING FOR
    Are you looking for an opportunity to work with Austin and surrounding communities? Capital Metro is looking for an individual that is passionate about community engagement and building trust to lead its community-powered projects and programs. 

    The Community Engagement Team Coordinator reports directly to the Manager, Community Engagement.  This position is responsible for Community Engagement Team projects and programs to develop, maintain, and strengthen community relationships. This is accomplished through a program of work in three (3) general areas: Community engagement in Agency Decision-Making, Community Liaison, and Community Engagement Programs.    

    WHAT YOU’LL BE DOING 
    Note: the duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties.? 

    •Lead community engagement projects and programs designed to promote understanding and reach informed consent on issues related to Capital Metro policies, projects, and services. Ensure adherence to project and program timelines and achievement of goals.
    •Support the agency’s sponsorship program by leading community-powered programs to build community awareness and support of Capital Metro’s services and programs. 
    •Coordinate community meetings and events in-person, virtual, and hybrid settings.
    •Respond and engage with community members in a variety of forums, such as in-person meetings, e-mail communication, social media messages, and phone calls. 
    •Work with the community to understand how issues and problems impact the public, engage the community in the process of identifying and analyzing various alternatives for addressing problems, and obtaining community input and feedback on recommended alternatives.
    •Communicate community engagement results to executive staff and Board of Directors; as needed.
    •Liaise with stakeholders (neighborhoods, businesses, community groups, institutions, etc.) to provide an active community presence for Capital Metro.
    •Troubleshoot operational issues, and recommend policy and procedure changes to improve customer satisfaction and increase community trust in Capital Metro.
    •Conduct research and compile data on community issues: interview citizens, gather and analyze facts, opinions, concerns and community needs.
    •Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action and reporting safety and security concerns.
    •Perform other duties as required and/or assigned.

     

    WHAT YOU BRING
    •Bachelor’s degree in Business, Public Affairs, Public Relations, Planning, Communications or related field.   Additional relevant experience may be substituted on a year-for-year basis for up to four years.
    •Four (4) years of progressively responsible experience in dealing with business, community or government relations, including researching and drafting responses to the public.
    •One (1) year of relevant lead or supervisory experience, and use of PC-based word-processing and spreadsheet applications. 
    •Bilingual in English/Spanish/Vietnamese/Arabic or Mandarin and ability to translate materials preferred.

    •Knowledge of standard project management principles and methodologies.
    •A high degree of discretion in judgment and ability to determine the most optimal action which will result in the most benefit to Capital Metro.
    •Effective organizational development and problem solving skills.
    •Excellent presentation and public speaking skills.
    •Ability to produce professional documents.
    •Ability to work flexible hours, evenings and weekends when necessary. 
    •Ability to establish and maintain effective working relations with a diverse population.
    •Bilingual in English/Spanish preferred and ability to translate materials.

    WHAT’S IN IT FOR YOU
    •Work with a diverse, collaborative and energetic workforce whose focus is to bring innovation into the industry and how we serve our customers and team members. 
    •When not working remotely, utilize our free and reduced fare transit service to get to the office and then plan to hit the gym (for free) and work with our onsite trainers, before heading back home. 
    •If you have children between the ages of 6 months and 6 years old, enroll them in the onsite award-winning Child Care and Learning Center. 
    •…and much more! 
     
    WHAT YOU SHOULD KNOW
    Capital Metro is deeply committed to building a workplace where inclusion is not only valued but prioritized. We are proud to be an equal opportunity employer and committed to creating a welcoming and diverse environment. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, pregnancy, age, or any other protected characteristic as outlined by federal, state or local laws. Capital Metro makes hiring decisions based solely on qualifications, merit, and organization needs at the time.

     

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