WHO WE'RE LOOKING FOR
CapMetro is looking for a Quality Assurance Specialist contributes to the high-quality experience strategic priority by reviewing and assessing the Customer Service Contact Centers quality of service and providing recommendations for improvement to the Customer Service management team.
WHAT YOU'LL BE DOING
• Contribute to the design of monitoring formats and quality standards.
• Monitor work product of CSRs through live call monitoring and review of call recordings to ensure
Capital Metro