Capital Metro

WHO WE'RE LOOKING FOR The Vice President Demand Response and Innovative Mobility reports directly to the Chief Customer Officer.  This position is responsible for all aspects of the MetroAccess program including dispatch; call center; scheduling, eligibility, and contract compliance.  This position is also responsible for managing the implementation and ongoing operation of all innovative ...read more

WHO WE'RE LOOKING FOR The Internal Auditor II reports directly to the Vice President, Internal Audit.  This position is responsible for advanced, specialized and/or managerial audit work. Examines records, reports, financial data, information systems, and management practices to ensure compliance with statutes and internal policies.   Conducts audits for program economy, efficiency, and ...read more

WHO WE'RE LOOKING FOR The Executive Assistant I Facilities Management & Capital Construction reports directly to the Vice President. This position performs complex professional assistance work for the Facilities Management & Capital Construction staff. Work involves coordinating high-level administrative operations of an organization or division. Works under minimal supervision, with moderate ...read more

WHO WE'RE LOOKING FOR The Coordinator, Learning & Development (L&D) with an emphasis on Leadership Development, is responsible for planning, monitoring, development, and delivery of CapMetro’s training programs that assure compliance with regulatory requirements and organizational objectives. This individual will develop and lead programs and initiatives to build, scale, and reimagine ...read more

WHO WE'RE LOOKING FOR The Instructional Curriculum Developer is responsible for the development and coordination of training courses and staff development programs to support the mission and culture of Capital Metro. This position will assist in the design, development, implementation, and facilitation of training programs. Duties include speaking with department heads and other personnel to ...read more

WHO WE'RE LOOKING FOR The Analyst System Safety – Data and Programs reports directly to the Manager, Systems Safety. This position will develop databases, spreadsheets, and associated safety-related data collection.  Compiles daily, monthly, and annual reports regarding safety trends and conducts data analysis. This position will enable the company to utilize methodologies and strategies that ...read more

WHO WE'RE LOOKING FOR The Coordinator, Environmental Regulatory and ESMS reports directly to the Sustainability Officer. This position is responsible for overseeing environmental regulatory and compliance programs; and assisting, training, and auditing CapMetro facilities. This position will assist the Sustainability Officer in implementing an Environmental and Sustainability Management System ...read more

Knowledge and Experience:Minimum 2 years vehicle maintenance repair supervisory experience in heavy duty truck or bus, transit bus desiredMust be computer literate with intermediate Word and Excel experienceMust be able to perform Maintenance Q/C audits and inspectionsExperience with Dossier systems work order, Labor compliance and data/informational retrieval desiredProvide experience as the ...read more

WHO WE'RE LOOKING FOR CapMetro is looking for a Quality Assurance Specialist contributes to the high-quality experience strategic priority by reviewing and assessing the Customer Service Contact Centers quality of service and providing recommendations for improvement to the Customer Service management team.  WHAT YOU'LL BE DOING •   Contribute to the design of monitoring formats and quality ...read more

WHO WE'RE LOOKING FOR The Safety Intern will assist the Safety team in implementing a Safety Management System (SMS) which includes safety risk management, safety data-analytics, creation and/or revision of health and safety training and policies and procedures, and safety promotion throughout the organization.  WHAT YOU'LL BE DOINGAssist in the coordination of safety duties in such areas as ...read more

WHO WE'RE LOOKING FOR The Program Manager, Employee Experience reports directly to the Director, People Strategy. This role will be responsible for contributing expertise to development initiatives, evaluating business structures, advising management on the allocation of personnel and resources, and performance management initiatives. The position will regularly review and assess ongoing ...read more

Knowledge and Experience:Provide excellent customer service from intake to release of vehicle, and perform any additional follow upListen carefully to drivers’ descriptions and assess the vehicle to determine the best repair planCommunicate with Parts Department and technicians to make sure everything needed is on handMaintain records by keeping all files organizedAnalyze operating problems ...read more

WHO WE'RE LOOKING FOR The Technical Program/Project Manager III - New Facility Development reports directly to the Director, New Facility Development. This job is responsible for the project management of engineering, design, and construction projects and activities under the supervision of the Director, New Facility Development. Design and construction activities are associated with CapMetro’s ...read more

WHO WE'RE LOOKING FOR The Accounting Intern will assist the finance group in the implementation of finance software and other financial related processes  WHAT YOU'LL BE DOINGWork with finance team on accounting-related projects.Coordinate planning activities with other CapMetro departments and external stakeholders.Use finance software and assist with the training of staff personnel in the ...read more

WHO WE'RE LOOKING FOR The Planning Intern will assist the transit service planning group in the development and implementation of cost-effective fixed route bus services and supporting infrastructure.  WHAT YOU'LL BE DOINGWork with short-range and service planning team on planning-related projects.Represent CapMetro in neighborhood, local, and regional planning forums.Coordinate planning ...read more

WHO WE'RE LOOKING FOR The Contracts Administrator II/III reports directly to the Manager, Procurement.  This position is responsible for the purchase of high dollar supplies, equipment, services and construction through formal solicitation methods (IFB, RFP, SOQ) using public purchasing policy and procedures.  Administer resulting contracts through closure.  Work independently on multiple ...read more

Knowledge and ExperienceOne (1) year progressive heavy equipment maintenance requiredUnderstanding of all systems onboard the fleet transportation vehiclesComponent/System understanding: Air Conditioning, Brakes, Engine, Transmission, Suspension and Steering, Electrical, Fuel, Lubrication, and DifferentialsUnderstanding the A-B-Cs of Preventive Maintenance ProceduresKnowledge and use of proper ...read more

Knowledge and Experience:Must be minimum 21 years of age3 years verifiable valid Drivers licenseMust have a valid driver’s licenseMust be able to obtain and maintain a Texas CDL class B license with passenger endorsementMust have clean driving record – DMV printout required for the last 10 yearsMust have stable work history Skills:Excellent customer service skillsPositive attitude and enjoy ...read more

WHO WE'RE LOOKING FOR CapMetro is looking for a flexible,creative and patient listener who can develop, coordinate, and manage all operational training for new and current employees to maintain company standards for operating equipment, providing customer service, and regulations adherence.  WHAT YOU'LL BE DOING Note: The duties and primary responsibilities below are intended to describe the ...read more

WHO WE'RE LOOKING FOR  The System Reliability Technician I is essential to keeping the MetroBike program running smooth primarily by ensuring the system’s bicycles are properly balanced throughout the network and e-bikes are kept charged to maximize system usability. Provide simple repairs in the field to bicycles and stations when possible and remove defective equipment to be repaired in the ...read more

WHO WE'RE LOOKING FOR The Manager, Compensation is responsible for managing the compensation plans and programs for CapMetro departments. The Manager, Compensation reports to the Director, Compensation, Benefits, and Wellbeing and will plan, develop, and implement new and revised compensation programs, plans, policies, and procedures to align with the agency's goals and competitive practices. ...read more

WHO WE'RE LOOKING FOR The Program Manager Rail Fleet Services reports directly to the Director, Rail Operations. This position is responsible for conducting management oversight of the Capital Metro contractors responsible for operating and maintaining the Authority’s revenue and non-revenue rail vehicles and rail vehicle maintenance facilities and the contractors / organizations responsible ...read more

WHO WE'RE LOOKING FOR CapMetro is looking for someone who is responsible for demand response service delivery to include ADA Paratransit MetroAccess service, and on- demand Pick-Up services to ensure operations are on-time, safe, productive, and efficient for over 200 vehicles in peak service, serving over 2,400 daily passenger trips.  The position requires rapid schedule and trip data review ...read more

WHO WE'RE LOOKING FOR CapMetro is looking for a responsible person to answer the ADA Paratransit MetroAccess where’s my ride, make cancelations, open returns phone queues, on-demand Pick-Up customer reservations, monitoring customer trips, assisting in demand response monitoring and directing vehicle operators, road supervisors and maintenance personnel.   WHAT YOU'LL BE DOING · Answer ...read more

Knowledge/Experience:  High School diplomaMinimum three (3) years’ experience maintaining large facilities with industrial equipmentMust be willing and able to work varied shifts, weekends, & holidays as needed/assigned. Proficient in the use of computers, tablets, facility related programs (i.e., CMM/EAM system) facility diagnostic equipment, and troubleshooting techniques. Ability to quickly ...read more

WHO WE'RE LOOKING FOR The Compensation and Benefits Intern will assist the Compensation and Benefits group in reviewing and updating the agency’s job descriptions. Review the SharePoint folders for Benefits and Retirement and Compensation to ensure the files for storing historical information for the Compensation and Benefits Team. Work with the Marketing Team to share additional information on ...read more

WHO WE'RE LOOKING FOR CapMetro is looking for an energetic person responsible for cleaning and maintaining all of CapMetro's public facilities to include bus stops, transit centers, and rail stations.  WHAT YOU'LL BE DOINGNote: The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive ...read more

WHO WE'RE LOOKING FOR The Security Officer reports directly to the Manager, Security.  This position is responsible for providing all law enforcement-related services and is required to be a licensed Law Enforcement Officer with Austin Police Department.  WHAT YOU'LL BE DOINGNote: The duties and primary responsibilities below are intended to describe the general content of and requirements of ...read more

Knowledge and Experience:Must have a minimum of five (5) years’ experience as an operatorMust have a minimum of one (1) year of safety/training experiencePerform DOT mandatory Drug and Alcohol testingMust have and maintain qualifications to operate all equipment utilized within the locationMust have and maintain all required licenses and certificationsMust currently hold a Class B Commercial ...read more

WHO WE'RE LOOKING FOR The Specialist II, Executive Communications reports directly to the Sr. Director, Chief of Staff.  This position is responsible for complex communications in support of the CapMetro President & CEO in their internal and external communications. The Specialist II, Executive Communications works closely alongside the Strategic Communications, Marketing, Community Engagement, ...read more

WHO WE'RE LOOKING FOR The Support Specialist, Demand Response Operations, reports directly to the VP, Demand Response & Innovative Mobility. This position also supports the Demand Response directors.  This position is responsible for a variety of clerical and administrative support to facilitate day-to-day operations of MetroAccess, Pickup by CapMetro, and MetroBike, and long-term objectives of ...read more

WHO WE'RE LOOKING FOR The Accounts Payable Specialist, Lead reports directly to the Supervisor, Payroll and Accounts Payable. This position is responsible for the intermediate leadership and support to the Accounts Payable Specialist and will assist the Supervisor, Payroll and Accounts Payable, in the supervision of the daily activities. This position is responsible for the analysis of weekly ...read more

WHO WE'RE LOOKING FOR This Business Intelligence (BI) Analyst position reports directly to the Manager of Service Analysis and will work with Service Analysis, Scheduling and Service Planning areas of the Planning department. The BI Analyst will assist CapMetro in making informed business decisions that enhance service quality and sustainability, use business intelligence analytical tools and ...read more

Knowledge and Experience:Minimum 2 years’ technical computer experience required, specific to video file transfer experience.Minimum 2 years’ transportation experience preferred.Methods and techniques of assessing surveillance system failures and implementing corrective measures.Methods and techniques of surveillance trending analysis.Must be able to view video footage over extended periods of ...read more

WHO WE'RE LOOKING FOR Ready to make a difference? Join our team as a Support Specialist Operations Mobile Cleaning! You'll ensure the pristine condition of CapMetro buses and service areas. The Support Specialist Operations Mobile Cleaning will report to the Operations, Program Manager.  The Operations Mobile Cleaning Support Specialist will take direction for the Operation Mobile Cleaning  ...read more

WHO WE'RE LOOKING FOR The Specialist II, Multimedia Communications position reports directly to the Program Manager of Multimedia Production. This position is responsible for complex customer-facing and public-facing communications and tasks to assist in the implementation of an integrated communications strategy that includes social media, website messaging, crisis communications and alerts to ...read more