WHO WE'RE LOOKING FOR The Coordinator, Discounted Fare Programs reports directly to the Director, Revenue and Fares This position supports and facilitates the administration of discounted fare programs for those who qualify. The role will work to monitor, train, process improve, facilitate, and enable groups to have access to discounted fares where applicable. This position will also work closely with other internal groups such as Capital Projects, Enterprise Program Management, IT, Operations and
Capital MetroWHO WE'RE LOOKING FOR The Crime Analyst & Records Management reports to the Chief of Police. This position is responsible for analyzing police data regarding the locations and rates of crime. Creating weekly, monthly, and yearly reports regarding all police activities. Assisting with coordinating and managing the use, purchase, and management of police related technologies (surveillance systems, license plate recognition systems, etc.). Managing system tables and settings for CapMetro Police RMS
Capital MetroWHO WE'RE LOOKING FOR The Director, Organizational Optimization reports directly to the VP, Organizational Strategy & Projects, and is responsible for leading and supporting strategic change management and business optimization initiatives across CapMetro. This role requires a proactive leader with extensive experience in business intelligence, operational analytics, process improvement, solution development, and change management. The Organizational Optimization team will manage a portfolio of diverse
Capital MetroWHO WE'RE LOOKING FOR The Director, Total Rewards at CapMetro reports directly to the Vice President, People and Culture (P&C) and plays a pivotal role in shaping and implementing the agency’s compensation, benefits, wellness, and rewards strategy. This position requires a strategic leader who can manage a team of up to four professionals align rewards programs with CapMetro’s strategic goals and ensure compliance with relevant regulations. WHAT YOU'LL BE DOING Note: The duties and primary
Capital MetroWHO WE'RE LOOKING FOR The Public Safety Dispatcher I reports to the Supervisor, Public Safety Dispatch. This position is responsible for radio dispatching of transit security officers to calls for service, monitoring transit security officer activities and locations and making accurate and concise data updates to the Computer Aided Dispatch (CAD) computer system. This position will monitor and respond to suspicious activity reports and monitor transit system videos to support transit security
Capital MetroWHO WE'RE LOOKING FOR The Executive Assistant I of Demand Response and Innovative Mobility reports directly to the Vice President. This position performs complex professional assistance work for department’s staff and management. Work involves coordinating high-level administrative operations of an organization or division. Works under minimal supervision, with moderate latitude for the use of initiative and independent judgment. Supports members of MetroAccess, Pickup, and Bikeshare areas and their
Capital MetroWHO WE'RE LOOKING FOR The Human Resources Business Partner plays a crucial role in driving organizational effectiveness and business success. The HRBP will play a key role in supporting CapMetro’s strategic priorities by partnering with business leaders across multiple functions within the agency to implement People and Culture (P&C) strategies, create and champion change initiatives, coach leaders on talent management, utilize data for decision-making, and identify root causes of organizational
Capital MetroAs the Manager, Technical Product Management – Customer Experience, you’ll oversee product strategy, development, and performance for CapMetro’s tech systems. You’ll collaborate with stakeholders to understand customer needs and ensure our technology solutions deliver exceptional experiences. Your leadership will drive innovation and continuous improvement to enhance customer satisfaction. WHO WE'RE LOOKING FOR The Manager, Technical Product Management – Customer Experience reports to the Director,
Capital MetroWHO WE'RE LOOKING FOR The Manager, Training Demand Response reports to the Director, Eligibility, Training, & Customer Management and is responsible for development, coordination, and oversight of all Demand Response training programs including but not limited to internal staff along with contracted bus operator, field supervisor and dispatcher training programs. This position will utilize adult learning theory techniques to drive company standards for providing Demand Response operations, customer
Capital MetroReady to lead the charge for accessible transportation? As Manager, Transportation at CapMetro, you'll ensure safe, reliable rides for our customers and oversee a team dedicated to exceptional service. WHO WE'RE LOOKING FOR The Manager, Transportation reports directly to the Director, Demand Response Operations Control Center and Oversight. This position provides leadership within a team environment to achieve safe, reliable transportation and excellent customer service for CapMetro Access and Pickup
Capital MetroWHY JOIN US? •?Be a foundational part of establishing and shaping our police department. •?Engage with the community and share in meaningful work with diverse, collaborative, and innovative teams whose focus is to modernize public transportation and improve how we serve our customers and team members.? •?Enjoy the camaraderie of a structured and supportive team, paid training, stability, and robust benefits, including a $15K sign-on bonus?and a competitive?salary range starting at $69,764.60. WHAT
Capital MetroWHY JOIN US? • Be a foundational part of establishing and shaping our police department. • Engage with the community, oversee transit police services, and collaborate with local law enforcement agencies. • Supervise, train, and mentor officers and cadets in a forward-thinking transit agency. • Share in meaningful work with diverse, collaborative and innovative teams whose focus is to modernize public transportation and improve how we serve our customers and team members. • $15K sign-on bonus and the
Capital MetroWHO WE'RE LOOKING FOR The Product Owner reports directly to the Manager, Technical Product Management. This position works within the Product Management team to manage all product lifecycle phases including the product vision, roadmap, and iteration goals, product backlog content and associated acceptance criteria, and prioritization and final acceptance of product backlog items. Leads to plan, coordinate, and implement systems, applications and technologies for large, very complex, strategic products.
Capital MetroWHO WE'RE LOOKING FOR The Program Manager of Revenue will join the Finance Revenue and Fares team reporting to the Director, Revenue and Fares. This position supports and aides in the formation of strategic initiatives for development, collection, and analysis of current and future revenue to achieve CapMetro’s goals and objectives. This position interfaces with senior department heads, and all other personnel as required to complete its duties. Works closely with other internal groups such as Capital
Capital MetroThe Technical Program/Project Manager III is responsible for overseeing transit infrastructure projects from design to construction. They coordinate with various stakeholders, manage contracts, and ensure adherence to project timelines and budgets, playing a vital role in CapMetro's capital construction efforts. #LI-Hybrid WHO WE'RE LOOKING FOR Technical Program/Project Manager III, Transit Infrastructure reports directly to the Director, Capital Construction Management. The primary responsibilities
Capital MetroWHO WE'RE LOOKING FOR Are you passionate about serving the community? Making sure everyone is safe and welcomed? This position reports to the Public Safety Supervisor. This position will provide a visible presence on the Capital Metropolitan Transit System and at CapMetro facilities. This position will help ensure a safe and welcoming environment for customers, visitors, and staff. This position will also provide information and directions to patrons and be an informational conduit to the CapMetro
Capital MetroWHO WE'RE LOOKING FOR This position reports to the Manager, Operations Control Center (OCC) and is responsible for monitoring and reporting incidents involving the CapMetro service area. WHAT YOU'LL BE DOING Note: The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties.?Assist with the activities of OCC and fully support the goals and objectives of the Bus Operations and
Capital MetroWHO WE'RE LOOKING FOR The Senior/Lead Document Control Specialist reports directly to the Manager, Project Controls Office. Candidate for this position must have proven experience in document management systems and technology applications that are broadly adopted in the project delivery of infrastructure projects. This position is responsible for document control functions on locally and federally funded Capital Projects. These functions include but are not limited to setting up department-wide document
Capital MetroWHO WE'RE LOOKING FOR The Senior Project Manager, Facility Design & Construction reports directly to the Director, New Facility Development. This job is responsible for the project management of engineering, design, and construction projects and activities under the supervision of the Director, New Facility Development. Design and construction activities are associated with CapMetro’s Capital Improvement Plan and the Project Connect program, as well as coordination with outside agencies and parties whose
Capital MetroWHO WE'RE LOOKING FOR Do you have a passion for helping others? Do you want to make a difference in the Austin Community? The Specialist, Community Intervention Program reports directly to the Senior Director, Public Safety and Emergency Management. This position is responsible for assisting Capital Metropolitan Transportation Authority (CapMetro) Public Safety Department in dealing with mental health, substance abuse, homelessness, and veteran issues that impact the transit system, by coordinating
Capital MetroWHO WE'RE LOOKING FOR The Superintendent, Vehicle Maintenance (DR) reports directly to the Senior Director Demand Response Operations and works with CapMetro’s service provider for Access and Pickup Services to oversee daily activities related to vehicle maintenance operations. Responsible for ensuring the fleet is maintained and meets the needs of daily pullout for CapMetro’s Access and Pickup Services. Oversees the overall performance of the contracted vehicle maintenance service providers and
Capital MetroWHO WE'RE LOOKING FOR The Support Specialist II, Eligibility reports directly to the Manager, Paratransit Eligibility & Customer Service. This position is responsible for the administration, documentation, tracking, and analyzing the application process for paratransit eligibility in accordance with the Americans with Disabilities Act (ADA). Assist in conducting a customer friendly and efficient transit orientation and in person paratransit eligibility assessments. WHAT YOU'LL BE DOING · Responsible
Capital MetroWHO WE'RE LOOKING FOR The Support Specialist III, Contracts reports directly to the Manager, Procurement. This position provides high-level a support to contract administrators (CAs), buyers and procurement management to ensure timely purchasing of high-dollar supplies, equipment, services and construction using formal source selection methods (IFB, RFP, and SOQ) according to public purchasing rules; provides high-level administrative support to contract administrators (CAs), buyers and procurement
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