Multimedia Communications Specialist

WHAT YOU'LL BE DOING

Note: The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties.

• Assist with implementing an integrated marketing communications strategy, with a focus on public service information.
• Write, edit and distribute timely, proactive service alerts and detours, events-related impacts through messaging delivery channels.
• Provide timely responses to events and incidents, including working with CapMetro staff to research and coordinate responses.
• Serve as the Marketing Dept. representative in the Operations Control Center.
• Write and edit social media content and post on social media sites.
• Assist on agency projects and initiatives, including writing and updating communications plans, information for press releases and managing schedules. 
• Provide media relations and social media monitoring support after regular business hours on an on-call basis.
• Assist in the implementation of emergency and crisis communications efforts during regular business hours, and after hours on an on-call basis.
• Assist in the development and coordination of special events such as, grand openings and new service launches, as assigned.
• Receive and respond to questions, concerns and complaints from customers and the general public and pass along pertinent information to the Marketing and Operations teams.
• Track and maintain archives of key messages and materials related to public messaging using Agency messaging tools.
• Coordinate communications activities with Operations, Public Relations and external advertising agencies as assigned, including attending regular meetings.
• Act as team lead in supervisor’s absence.
• Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action and reporting safety and security concerns. 
• Perform other duties as required and/or assigned.

WHAT YOU BRING

• Bachelor’s degree in Journalism, Communications, Public Relations or related field.  Additional experience may be substituted on a year-for-year basis for up to four (4) years. 
• Four (4) years of experience in implementing public relations and internal communications strategies, developing briefing materials on emergency and event responses.
• Proven writing and editing experience covering a range of writing styles, including Associated Press Style (AP), features, presentations and online communications. Writing samples will be required if selected for an interview.